Frequently Asked Questions
Answers to common questions about pricing, service areas, accepted items, and how junk removal works with 911 Junk Removal in Thurston & Lewis Counties.
1. What items do you accept?
We pick up furniture, appliances, electronics, mattresses, hot tubs, yard waste, construction debris, boxes, and more. Please contact us if you have any special items or oversized loads.
2. How do you price your services?
Our all-inclusive pricing is based on an hourly rate plus disposal fees. Quotes include loading, hauling, and responsible disposal or recycling. We offer free on-site or virtual estimates with clear, upfront pricing.
3. Do you offer same-day or next-day service?
Yes. Same-day and next-day appointments are often available, especially if you call early. Availability depends on your location and the size of the job.
4. Do you recycle or donate items?
We prioritize donation and recycling whenever possible. Usable items are taken to local charities, and recyclables are separated to help reduce landfill waste.
5. How do I prepare for my pickup?
When possible, place items in an accessible area such as a garage, driveway, or front room. There’s no need to move heavy pieces—our crew handles all lifting and loading safely.
6. What payment methods do you accept?
We accept cash, major credit and debit cards, and select mobile payment options. Payment is due upon job completion.
7. Are you fully licensed and insured?
Yes. 911 Junk Removal is fully licensed and insured for your protection and peace of mind.
8. Which areas do you serve?
We serve all of Thurston & Lewis Counties, including Olympia, Lacey, Tumwater, Yelm, Rochester, Tenino, Centralia, Chehalis, Napavine, Winlock, Mossyrock and nearby communities.
9. Can you remove hazardous materials?
No. We do not remove hazardous waste such as chemicals, paint, oil, gasoline, or asbestos. For those items, please contact a licensed hazardous waste facility or your local county program.
10. How do I schedule a pickup?
You can schedule by calling (360) 995-3415, emailing 911junkremoval@protonmail.com, or submitting a request through our contact page.
Still have questions or ready to schedule your junk removal?
Contact 911 Junk Removal