Frequently Asked Questions
1. What items do you accept?
We pick up furniture, appliances, electronics, yard waste, construction debris, mattresses, boxes, and more. Please inquire about any special items.
2. How do you price your services?
Pricing is based on volume (how much space your items occupy in our truck). We offer free on-site or virtual estimates with transparent, up-front quotes.
3. Do you offer same-day or next-day service?
Yes—we provide same-day and next-day pickups when available. Call us early to reserve your slot!
4. Do you recycle or donate items?
Absolutely. We prioritize donation and recycling to minimize landfill waste. Usable items are delivered to local charities whenever possible.
5. How do I prepare for my pickup?
Please gather items in an accessible area (garage, driveway, etc.) and clear walkways. No need to move heavy pieces—our crew handles it all.
6. What payment methods do you accept?
We accept cash, credit/debit cards, and mobile payments. Payment is due upon completion of the job.
7. Are you fully licensed and insured?
Yes, 911 Junk Removal is fully licensed and insured for your peace of mind during service.
8. Which areas do you serve?
We serve all of Thurston & Lewis Counties, including Olympia, Lacey, Centralia, Chehalis, and surrounding communities.
9. Can you remove hazardous materials?
We do not handle hazardous waste (chemicals, paint, asbestos). Please contact a licensed hazardous waste specialist for those items.
10. How do I schedule a pickup?
Simply call us at (360) 995‑3415, email 911junkremoval@protonmail.com, or book online via our contact page.